شروط الخدمة

1.   General Provisions
1.1 These terms and conditions ("Terms") define the rules, scope, and conditions of promotional discounts for customers of the e-commerce store handling orders in international markets.
1.2 These Terms apply to all promotional discounts organized by the store operator ("Operator") in markets where the currencies of payment are PLN, EUR, GBP, CZK, SEK and AED.
1.3 The Operator reserves the right to amend these Terms, with any changes communicated in accordance with the Operator’s communication policy.

Operator (Administrator) – BIOLABSHOP LIMITED, a body corporate registered under the laws of Hong Kong, having its registered office at SUITE 701, 7/F SOUTH ISLAND PLACE, NO 8 WONG CHUK HANG RD, WONG CHUK HANG, HONG KONG, and registered under Business Registration Certificate No. 77627126-000-01-25-2.

VISIONARYEDGE FOOD SUPPLEMENTS TRADING L.L.C S.O.C, registered in Dubai, Al Goze First, Office A03, P.O. Box 22382, operating under commercial license no. 1457467 issued by the Department of Economic Development, Dubai, registered under trade register no. 2502641.

Ambassador – an individual with whom the Operator has established a marketing partnership, representing the store brand and promoting its products.

Campaign – a promotional action organized by the Operator.

Thresholds – minimum order values specified by the Operator that allow customers to receive a percentage or fixed discount on products covered by the promotion.

Customer – A user, as an individual, placing an order for services or purchasing a product in the Service.

2. Ambassador Discounts
2.1 The Operator offers customers the ability to use discount codes assigned to brand ambassadors ("Ambassadors").
2.2 Ambassador discount codes can be used multiple times by customers, and the discount value is fixed across all markets, regardless of the currency.
2.3 The discount value is determined by mutual agreement between the Operator and the Ambassador and remains in effect until changed.
2.4 Ambassador codes cannot be combined with other discounts or promotions, unless specified otherwise in the particular Marketing Campaign ("Campaign").

3. Percentage Discounts
3.1 The Operator organizes promotional campaigns offering percentage discounts on regular or already discounted product prices, according to the marketing policy.
3.2 The percentage discount for each campaign is determined individually by the Operator and may vary depending on the specifics of the campaign.
3.3 The Operator reserves the right to set the hours during which promotions are valid. After the promotion period ends, products return to their original prices.
3.4 Percentage discounts in promotional campaigns may be applied to discounted products unless stated otherwise in the particular Campaign.
3.5 Percentage discounts do not apply to the purchase of Gift Cards or other products excluded from the promotion, as communicated by the Operator in the Campaign.

4. Threshold-Based Discounts
4.1 The Operator reserves the right to organize discount promotions with a threshold ("Thresholds"), offering discounts based on the minimum order amount.
4.2 Threshold discounts may vary depending on the currency (PLN, EUR, GBP, CZK, SEK) due to dynamic exchange rate changes.
4.3 Threshold values for each currency will be communicated on the store’s website and apply at the time of purchase.
4.4 Threshold-based discounts do not apply to the purchase of Gift Cards or products excluded from the promotion as communicated by the Operator in the Campaign.

5. Complaints and Returns
5.1 All complaints and returns of products purchased with a discount will be handled according to the store’s standard return and complaint policies.           5.2 In the case of a complaint accepted by the Operator, the customer is entitled to a refund of the amount paid for the product, after deducting the applied discount.

6. Final Provisions
6.1 Any doubts regarding the interpretation of these Terms will be resolved by the Operator.
6.2 These Terms are available on the e-commerce store's website and take effect upon publication.
6.3 By participating in the promotion, the customer accepts these Terms.