FAQ — Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about Core Sup — peptides, shipping to UAE and 29 countries, products, payments, and more. Can't find your answer? Contact us directly.
Store & Contact
Do you have retail store locations?
Core Sup is an online-only store based in Dubai, UAE. We do not have a physical retail location. Orders are placed at coresup.shop and shipped directly to your address worldwide.
How can I contact customer service?
Email us at coresup.help@gmail.com or message us on WhatsApp at +447380308001. We typically respond within 24 hours, 7 days a week.
Shipping
Do you ship to the UAE?
Yes. UAE is our primary market. Dubai and Abu Dhabi orders typically arrive within 1-3 business days, often same-day or next-day. GCC countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) take 2-5 business days.
Do you ship internationally?
Yes. Core Sup ships to 29 countries including the USA, UK, Australia, Germany, France, Canada, Japan, Singapore, and more. International orders take 7-14 business days.
Do you offer express shipping?
Yes. Express shipping options are available at checkout for faster delivery to UAE, GCC, and international destinations.
Do you offer free shipping?
Yes. Free shipping is available on qualifying orders. Check the current free shipping threshold at checkout on coresup.shop.
Do you ship to Saudi Arabia or other GCC countries?
Yes. We ship to Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman. GCC delivery takes approximately 2-5 business days.
Is packaging discreet?
Yes. All orders ship in plain packaging with no product names, brand logos, or descriptions visible on the outside. Customs declarations use generic descriptions.
Do you provide order tracking?
Yes. A tracking number is emailed to you as soon as your order is dispatched.
Products
What products do you sell?
Core Sup sells research-grade peptides (PT-141, BPC-157, Semax, Dihexa, Epithalon, GHK-Cu, Kisspeptin, Fragment 176-191, Retatrutide, and 80+ more), SARMs (LGD-4033, RAD-140, Ostarine, MK-677), HGH (Genotropin, Cinnatropin), weight loss injections (Mounjaro Tirzepatide, Retatrutide), testosterone and anabolic steroids, GHK-Cu skincare creams and serums, cognitive enhancers, amino acids, and vitamins.
What is a peptide?
Peptides are short chains of amino acids that act as biological signalling molecules in the body. Research-grade peptides are studied for anti-aging, sexual function, cognitive enhancement, healing, and athletic recovery. Examples include BPC-157 for tissue repair, PT-141 for sexual health, Epithalon for longevity, and Semax for cognitive enhancement.
What is the difference between peptides and SARMs?
Peptides are short amino acid chains that signal biological processes (healing, hormone production, fat loss). SARMs (Selective Androgen Receptor Modulators) are small molecules that selectively bind androgen receptors to promote muscle growth and fat loss with fewer side effects than anabolic steroids.
Do you sell Mounjaro or Tirzepatide?
Yes. Core Sup stocks official Mounjaro KwikPen Tirzepatide in 10mg, 12.5mg, and 15mg doses. We also stock Retatrutide (Triple G) 5mg and 10mg for metabolic health and weight loss research.
Do you sell PT-141 for sexual health?
Yes. PT-141 (bremelanotide) is available in powder (10mg), nasal spray (10mg), and combination PT-141 + Oxytocin nasal spray. PT-141 works through the brain's melanocortin receptors to support sexual desire and erectile function in men and women.
Do you sell GHK-Cu copper peptide skincare?
Yes. Core Sup offers GHK-Cu face creams for dry skin (Intense), combination skin (Medium), and oily skin (Lightest), plus Super GHK-Copper 16% Intensive Serum in 15ml and 50ml sizes. Injectable GHK-Cu powders (20mg, 50mg) are also available for systemic anti-aging use.
Are your products third-party tested?
Yes. All products at Core Sup come with certificates of analysis (CoA) from independent third-party laboratories, verifying purity, potency, and concentration. CoA documents are available on request.
Are your products halal?
Most peptide products (lyophilised powders, nasal sprays, capsules) do not contain porcine or alcohol ingredients. Contact coresup.help@gmail.com to confirm the halal status of a specific product before purchasing.
Do products come with certificates of analysis?
Yes. Certificates of analysis (CoA) from independent third-party laboratories are available for all products. Contact us at coresup.help@gmail.com to request a CoA for any product.
What forms do products come in?
Products are available as lyophilised powder in vials (for reconstitution with bacteriostatic water), pre-mixed nasal sprays, oral capsules, injectable liquids, and topical creams and serums. Each product listing specifies the form and includes preparation guidance.
Do you sell bacteriostatic water and injection supplies?
Yes. Bacteriostatic water (10ml) for peptide reconstitution is available in the store. Contact us if you need additional supplies.
Do you offer dosage guidance?
Yes. We offer a paid Dosage Guidance and Peptide Plan consultation service for personalised protocol recommendations. Free educational guides covering dosing, stacking, and protocols for every major peptide are published at coresup.shop/blogs/news.
Orders & Payment
What payment methods do you accept?
Full payment details are at coresup.shop/pages/how-to-pay. We support multiple payment methods including cryptocurrency and bank transfer.
Do you offer bulk or wholesale orders?
Yes. We accommodate bulk and wholesale orders for businesses and clinics. Contact coresup.help@gmail.com with your requirements and we will provide a custom quote.
What is your return policy?
Our refund policy is at coresup.shop/pages/refund-policy. For any issue with your order, contact coresup.help@gmail.com within 7 days of delivery.
Can I change or cancel my order?
Contact us as soon as possible at coresup.help@gmail.com or WhatsApp +447380308001. Orders that have not yet been dispatched can usually be modified or cancelled.
Is my personal information secure?
Yes. Core Sup complies with data protection regulations and does not share customer information with third parties.
Do you offer a consultation service?
Yes. Our Dosage Guidance and Peptide Plan service provides personalised protocol recommendations. Available in the Products section at coresup.shop.
Legal & Safety
Are peptides legal in the UAE?
Peptides are classified as research compounds in the UAE and are not approved as pharmaceutical drugs for over-the-counter therapeutic use by MOHAP. Core Sup operates in compliance with applicable regulations. Always consult a licensed medical professional before use.
Are your products safe to use?
All Core Sup products are research-grade compounds supplied with certificates of analysis confirming purity. They are intended for research purposes. Consult a qualified medical professional before use.
Do I need a prescription to order?
Research compounds including peptides and SARMs are sold at Core Sup for research purposes and do not require a prescription. Some products such as Mounjaro Tirzepatide or HGH may require a prescription in certain jurisdictions. Check local regulations and consult a physician.
Are you MOHAP certified?
Core Sup operates in compliance with MOHAP (UAE Ministry of Health and Prevention) guidelines for wellness and supplement products in the UAE.
Popular Peptide Questions
What is Epithalon and what does it do?
Epithalon (Epitalon) is a synthetic tetrapeptide that activates telomerase — the enzyme that maintains telomere length in cells. Research by Professor Khavinson showed a 52% mortality reduction in animal models. It supports sleep quality, immune function, and cellular longevity. Available as 10mg powder and nasal spray.
What is BPC-157 used for?
BPC-157 (Body Protection Compound 157) is a research peptide studied for tissue repair, tendon and joint healing, gut permeability restoration, and anti-inflammatory effects. Available in multiple forms: 5mg and 10mg powder, capsules, nasal spray, and combination products with TB-500.
What is Semax used for?
Semax is a nootropic peptide that upregulates BDNF (Brain-Derived Neurotrophic Factor) and improves cerebral blood flow. It is researched for cognitive enhancement, focus, memory, neuroprotection, and age-related cognitive decline. Available as 50mg powder and nasal spray.
Do you sell peptides for anti-aging?
Yes. Core Sup specialises in anti-aging peptides including Epithalon (telomere extension, longevity), GHK-Cu (collagen restoration, skin aging reversal, hair growth), Thymalin (immune system restoration), NAD+ and NMN (cellular energy), 5-Amino-1MQ (NAD+ metabolism), MOTS-C (mitochondrial health), and SNAP-8(wrinkle reduction).
Still have a question?
Email: coresup.help@gmail.com
WhatsApp: +447380308001
Response within 24 hours, 7 days a week.